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Analysis of calls to the call center

 

Incoming calls:

January-April, 2017 

Accepted calls19 906

Informative Claims 
about terms of car delivery 3 785 4
about company and plant details 2 486 0
availability of vehicles in automobile showrooms 4 974
official dealers and service centers details 1 519 32 
about letters 1 951 2
car costs 662 1
car purchase 2 415 238
refunds 683 7
results of claims and offers 418  2
about guarantees 293 2
car specifications 223 3
employment 69  0
complains 0 33
installation of gas equipment 11  0
purchase of component parts 73
appreciation 14  0

 

 

 

 

 

 

Current mark for Hot line service  

Average mark for Hot line service  

Rating statistics: mark (quantity of marks)

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Attention: The mark will be published in 12 minutes.

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