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Analysis of calls to the call center for the 11 months of 2016

 Incoming calls

Informative 

Claims 

Quantity of accepted calls - 43 945

   41 072

2 505   

Questions:

about terms of car delivery

16 545

2 290

about company and plant details

5 796

1

availability of vehicles in automobile showrooms

2 943

2

official dealers and service centers details

3 069

59

about letters

2 029

3

car costs

1 756

0

car purchase

2 961

76

refunds

2 179

15

results of claims and offers

2 194

8

about guarantees

952

11

car specifications

327

2

employment

111

0

complains

1

33

maintenance operation

12

0

installation of gas equipment

23

0

purchase of component parts

141

4

appreciation

11

1

 

 

Current mark for Hot line service  

Average mark for Hot line service  

Rating statistics: mark (quantity of marks)

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Attention: The mark will be published in 12 minutes.

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