Analysis of calls to the call center
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Incoming calls: |
January-April, 2017 Accepted calls: 19 906 |
|
| Informative | Claims | |
| about terms of car delivery | 3 785 | 4 |
| about company and plant details | 2 486 | 0 |
| availability of vehicles in automobile showrooms | 4 974 | 0 |
| official dealers and service centers details | 1 519 | 32 |
| about letters | 1 951 | 2 |
| car costs | 662 | 1 |
| car purchase | 2 415 | 238 |
| refunds | 683 | 7 |
| results of claims and offers | 418 | 2 |
| about guarantees | 293 | 2 |
| car specifications | 223 | 3 |
| employment | 69 | 0 |
| complains | 0 | 33 |
| installation of gas equipment | 11 | 0 |
| purchase of component parts | 73 | 0 |
| appreciation | 14 | 0 |
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Current mark for Hot line service Average mark for Hot line service Rating statistics: mark (quantity of marks) |
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Attention: The mark will be published in 12 minutes.