Frequently Asked Questions

The terms of any warranty are described in detail in the service booklet.

“To maintain the vehicle warranty, the Owner must undergo periodic maintenance at the dealership center of “UzAuto Motors” JSC:

a) For Spark, Nexia, Damas-2, Labo, Lacetti, and Cobalt models – the first maintenance must be carried out upon reaching a mileage of up to 2,500 km or 3 months from the date of purchase of the vehicle, whichever comes first. Subsequent maintenance must be carried out every 7,500 km or every 6 months, whichever comes first (10,000 km, 17,500 km, 25,000 km, and so on).

b) For Malibu-2, TRAILBLAZER, TAHOE, TRAVERSE, and EQUINOX models – the first maintenance must be carried out upon reaching a mileage of up to 7,500 km or 6 months from the date of purchase of the vehicle, whichever comes first. Subsequent maintenance must be carried out every 7,500 km or every 6 months, whichever comes first (15,000 km, 22,500 km, and so on).

c) For ONIX and Tracker-2 – the first maintenance must be carried out upon reaching a mileage of up to 5,000 km or 6 months from the date of purchase of the vehicle, whichever comes first. Subsequent maintenance must be carried out every 5,000 km or every 6 months, whichever comes first (10,000 km, 15,000 km, and so on).

d) For Captiva-3 – the first maintenance must be carried out upon reaching a mileage of up to 1,000 km or 3 months from the date of purchase of the vehicle, whichever comes first. Subsequent maintenance must be carried out every 6,000 km or every 6 months, whichever comes first (7,000 km, 13,000 km, and so on).

Failure to comply with the periodic maintenance schedule will result in the cancellation of the vehicle warranty.

Official website: www.chevrolet.uz

Call center: (378) 141-77-77

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Official website: https://bydfactory.uz

Call center: +998 55 151-88-88 

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Official website: https://www.agrotechklaster.uz

Call center: +998 78 150-66-66

Provide information about the reception days of the management. Based on the information provided on the company's official website.

Mailing address: 100000, Tashkent city, Mirabad district, Amir Temur Street, House 13, and email address: info@uzautomotors.com

Warranty service is provided by the official dealer companies within the period of the car specified in the service booklet on the basis of the regulations (the parts to be replaced and services) for the provision of warranty service.

Our company guarantees the buyer that the car he bought was manufactured in accordance with strict quality requirements. In this regard, during the warranty period, the authorized dealer center provides full free of charge replacement of parts and services subject to the following conditions:

Warranty service is provided only for cars sold through official dealer companies. Warranty service is provided for cars operated under normal conditions, for 12 months or a car run of 20 thousand km (whichever comes first) from the day the car is accepted by the customer. Warranty service is provided only in authorized dealer companies.

Applications for warranty service are accepted only together with the warranty book of the car. During the warranty service period, the new car owner receives the same maintenance rights. To do this, when selling a car, you need to re-register the service book in the name of the new owner.

When selling cars through official dealer companies, the paid amount is directly transferred to the company's special account, and the process of refunding the paid amount is directly related to the manufacturing company. For this, it is necessary to prepare the following documents: Application for the return of the paid amount under the vehicle supply contract between the client (natural or legal person) and the official dealer enterprise; issued in accordance with the established procedure, the reconciliation of the paid amount. Also, if the customer refunds the amount paid, the customer must pay a fine in accordance with point 5.3 of the signed car purchase agreement. After collecting all documents, a refund is made. If the delivery of the vehicle specified in the contract is delayed, this penalty is not levied.

1. Car sales to individuals are carried out in the following order:

- by depositing cash funds to the cash departments of banking institutions;

- by transferring funds from deposit (deposit) or loan accounts of individuals at the expense of consumer loans issued by commercial banks for the purchase of a car.

- by means of a plastic card of an individual person, executed solely in the name of the buyer.

2. Car sales to legal entities are carried out:

- by transfer of funds from their deposit accounts on demand in banks in accordance with the procedure established by law;

- by transfer from loan accounts of legal entities and individual entrepreneurs at the expense of loans issued by commercial banks for the purchase of cars.

The delivery time of the car from the date of receipt of the established amount of advance payment, or the full cost of the car to the bank account of the Manufacturer:

- 1 (one) business day - for a car that is available from the Dealer (in stock);

- 60 (sixty) working days for a car assembled by the Industrial Assembly method;

- 90 (ninety) working days - for the car produced by the method of the Large-Scale Assembly;

- 120 (one hundred and twenty) working days for a vehicle assembled by the Industrial Assembly method with a modified set of available options at the Customer's option other than the standard option package.

For failure of the established terms of delivery of vehicles, as well as for other violations of conditions, the measures established in the dealership agreements are applied, until their termination.

You can send all types of commercial and partnership proposals to the company's email address at info@uzavtosanoat.uz

Technicians (mechanics, electricians, etc.) working at the "SamAuto" LLC dealership network undergo special training according to ISUZU standards for the products. They regularly improve their skills at the factory. For vehicle diagnostics and repairs, they use specialized tools and equipment.